Being within walking distance to the harbor, city centre, and exhibition centre is one benefit of staying at the NH Hamburg-City. Other nearby attractions are the congress enter and underground. The hotel makes every guest feel at home, providing features that include a buffet breakfast, fax and Internet service, safe deposit box, recreational facilities, babysitting, and laundry services. The NH Hamburg-City is a mere five miles from the Hamburg Airport, a short distance from the main train station, and not far from the underground stop and motorway, which makes this an accessible hotel.

The NH Hamburg-City has 119 air conditioned rooms that include modern amenities such as mini-bar, telephone, Internet access, desk, hairdryer, and radios. Guests can also request non-smoking rooms or rooms designed for those with a physical disability.

Originally built in 1995, the NH Hamburg-City was completely renovated in 2005, creating a warm, inviting atmosphere that leaves a positive impression. With seven floors of rooms, many with separate sleeping and living areas, the hotel works for families and business travelers. The lobby provides 24-hour reception, a cloakroom, and lift.